XNote Help Desk

Convenient Service

Get the latest App and documentation for your XNote devices

Download the latest XNote app for iOS & Android, plus firmware updates and full documentation for your smart pen.

Track your order's real-time status and see delivery updates

Check the real-time status of your XNote order and get live delivery updates directly from our tracking system.

Learn how to use your XNote and explore all features

Step-by-step guides for every feature — from pairing your pen to AI Chat, audio sessions, automations and more.

Find answers to frequently asked questions

Quick answers about hardware, account, notebooks, audio, AI features, integrations and billing — all in one place.

Submit a ticket for help with any product issues

Our support team is ready to help. Submit a ticket and we'll get back to you within 24 hours on working days.

Contact Customer Service: support@xnote.ai

Reach our customer service team directly at support@xnote.ai — we reply within 24 hours on working days.

Connect with our community and get real-time support

Connect with the XNote community, share tips, get real-time support and stay updated on the latest features.

Ship out within 1-2 business days

No reason needed. Free return shipping & full refund.

Fast and friendly support via email anytime you need help.

Warranty Period subject to local laws