XNote Help Desk
Convenient Service
XNote Download
Get the latest App and documentation for your XNote devices
XNote Download
Download the latest XNote app for iOS & Android, plus firmware updates and full documentation for your smart pen.
Learn More →Track Order
Track your order's real-time status and see delivery updates
Track Order
Check the real-time status of your XNote order and get live delivery updates directly from our tracking system.
Learn More →Discover XNote
Learn how to use your XNote and explore all features
Discover XNote
Step-by-step guides for every feature — from pairing your pen to AI Chat, audio sessions, automations and more.
Learn More →FAQ
Find answers to frequently asked questions
FAQ
Quick answers about hardware, account, notebooks, audio, AI features, integrations and billing — all in one place.
Learn More →Contact Us
Submit A Request
Submit a ticket for help with any product issues
Submit A Request
Our support team is ready to help. Submit a ticket and we'll get back to you within 24 hours on working days.
Submit Request →Contact Customer Service: support@xnote.ai
Reach our customer service team directly at support@xnote.ai — we reply within 24 hours on working days.
Send Email →Join Our Discord
Connect with our community and get real-time support
Join Our Discord
Connect with the XNote community, share tips, get real-time support and stay updated on the latest features.
Join Discord →Fast, Free Shipping
Ship out within 1-2 business days
Free 30-Day Return
No reason needed. Free return shipping & full refund.
Lifetime Customer Support
Fast and friendly support via email anytime you need help.
One-Year Warranty
Warranty Period subject to local laws