FAQs

Smart Pen & Hardware

• How long does the battery last?
• How long does it take to fully charge?
• What do the LED indicator colors mean?
• Do I need the app open for the pen to work?
• Can I connect more than one pen to my phone?
• How do I replace the ink refill?

See all 14 articles

Account & Sign In

• How do I create an account?
• What if I forgot my password?
• How do I change my password?
• How do I change the app language?
• How do I delete my account?
• How do I update the XNote AI app?

Notebooks, Pages & Sync

• How does XNote convert my handwriting to digital text?
• What happens when I sign in on a new device?
• Can I share my notes with others?
• How can I rename, delete, or restore a notebook?
• Can I use the pen without an internet connection?
• What should I do if offline sync fails or gets stuck?

Audio & Transcription

• How does audio recording work without a microphone on the pen?
• How many transcription minutes do I get?
• Can I link my handwritten notes to a recording?
• What should I do if the transcription quality is poor?
• Can I import audio files from other apps?
• What happens if I run out of audio minutes?

AI Features

• What can I do with AI Chat?
• How does search work?
• Are my notes used to train AI models?

Integrations & Automations

• Which integrations does XNote support?
• What are automations?
• How many automations can I create?

Subscription & Billing

• What plans are available?
• Can I buy additional audio minutes?
• What happens when my subscription expires?
• What happens to my add-on minutes if I cancel my subscription?

Orders & Warranty

• What is the warranty and after-sales policy for XNote?
• How can I track my orders?
• Can I cancel my order if it has not been shipped?