Customers of XNote enjoy a 12-month warranty service starting from the date of purchase. To avail of the warranty service, customers must provide a valid order number.
Please note that the warranty service applies specifically to the technological components of XNote, such as the smart pen, and not to the notebooks themselves.
The warranty service applies if:
The smart pen is not dismantled, repaired, maintained, resold, or modified without permission.
The smart pen is not operated in an abnormal environment.
The smart pen is not damaged due to a violation of the user’s guide.
The smart pen has not experienced a collision, falling, or bending due to improper storage or faults, and has not suffered significant deformations due to liquid exposure in humid places.